FAQ

What brands do you offer?

We curate a selection of iconic designer eyewear, including Blackfin, Bollé, Bottega Veneta, Calvin Klein, Carolina Herrera, Carrera, Cartier, Cazal, CELINE, CHANEL, Chiara Ferragni, Chloé, Chopard, Coach, Converse, Cutler & Gross, David Beckham, DIOR, and Salvatore Ferragamo. Our collection features both premium sunglasses and optical frames.

Are your products authentic?

Absolutely. We are committed to offering only 100% authentic luxury eyewear. Each piece is genuine and sourced directly from authorised suppliers.

How do I place an order?

Simply browse our collection, select your desired items, and proceed to checkout. You will be guided through the process of entering your delivery details and choosing a payment method.

Do I need an account to shop?

While you can check out as a guest, creating an account allows you to track your orders, save your details for faster future purchases, and manage your preferences.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also offer PayPal for a secure and convenient checkout experience.

Is my payment information secure?

Yes. We use advanced encryption technology to ensure that all your payment details are kept secure and confidential.

Where do you deliver?

We offer global delivery to most countries. However, due to logistical constraints, we are currently unable to ship to some parts of Asia and a few remote regions. If you are unsure, please contact us.

What are my shipping options?

We offer two efficient shipping methods:
– Standard Shipping (£12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days after dispatch. Includes full tracking.
– Free Shipping: Available on all orders over £50. Processed in 1-2 business days and delivered via EMS within 15-25 business days after dispatch.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your parcel’s journey.

What is your returns policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. The item must be unworn, in its original condition, and with all tags and packaging intact.

How do I initiate a return?

Please contact our customer service team at [email protected] to request a return authorization and receive instructions. Please have your order number ready.

How can I contact you?

For any questions, please email our dedicated customer service team at [email protected]. We are here to assist you with any queries regarding your order, delivery, or our products.